Raymarine ST1000 Plus Tiller Pilot

Shipping & Worldwide Delivery Information

At Edric Marine, we provide a smooth, transparent, insured, and dependable delivery experience for vessel operators, marine contractors, and boating enthusiasts across our designated target markets in the United States, Australia, and nationwide across Indonesia.

1. Shipping Destinations & Coverage

• International Target Markets: We provide dedicated international freight and express shipping corridors exclusively to the United States and Australia.
• Domestic Destination (Indonesia): We fulfill and deliver orders nationwide covering all islands and provinces across Indonesia.
• Delivery Address Guidelines: We deliver to physical residential, business, boatyard, and shipyard harbor addresses. We do not ship to P.O. Boxes, APO/FPO military addresses, or countries/territories outside our authorized service regions.

2. Verified Logistics Partners & Carriers

• International Logistics Partners (USA & Australia): Dispatched via premier express couriers including DHL Express, FedEx, UPS, and certified international air and ocean freight forwarders for specialized, oversized marine machinery.
• Domestic Courier Partners (Indonesia): Dispatched via trusted carriers including JNE, J&T Express, SiCepat, or reputable regional cargo logistics services.
• Carrier Assignment: The specific carrier assigned to your consignment depends on the destination territory, total package weight, dimensional profile, product sensitivity, and carrier operational capacity.

3. Order Processing Schedule & Export Handling

• Operational Days: Orders are processed on business days only, Monday through Saturday, excluding official public holidays.
• Order Cut-Off Time: 11:00 AM WIB (UTC+7 / Western Indonesia Time). Orders placed after 11:00 AM WIB, during weekends, or on official public holidays will begin processing on the following business day.
• Handling Time: 1 to 2 business days. During this window, our logistics team conducts order validation, verification of shipping address accuracy, inventory allocation, pre-dispatch quality inspection, and protective export packaging checks before handing the parcel over to the designated carrier.

4. Estimated Delivery Timeframes & Shipping Rates

* Note: Stated delivery windows are realistic estimates provided by logistics carriers and are not strict arrival guarantees. Severe maritime weather, seasonal peak carrier volume, or destination customs inspections may occasionally extend transit schedules.

5. Customs Duties, Import Taxes & Destination Fees (DAP)

• Delivered at Place (DAP) Terms: All international shipments to the United States and Australia are dispatched on a Delivered at Place (DAP) basis under Incoterms. Consignments entering international borders may be subject to local customs duties, Value Added Tax (VAT/GST), import tariffs, or administrative clearance fees levied by destination border authorities (such as US Customs and Border Protection or Australian Border Force).
• Customer Responsibility: These destination fees are determined exclusively by your local customs administration or the clearing courier. They are not included in our product prices or shipping fees. The consignee is responsible for providing necessary import clearance information and settling any applicable destination taxes to release the package.

6. Real-Time Order Tracking & Notifications

• Shipment Notification: As soon as your consignment is dispatched and registered by the logistics carrier, you will receive an automated shipping confirmation email containing your assigned tracking number, courier identification, and order summary.
• Real-Time Tracking: You can trace your parcel directly through the designated carrier's official portal (e.g., DHL Express, FedEx, or UPS tracking websites).
• Tracking Update Intervals: Please allow 24 to 48 hours after courier pickup for digital tracking events to update in the carrier system. If you have not received your tracking details within 48 hours of dispatch, please contact us at [email protected].

7. Specialized Marine Cargo Protection & Export Packaging

• High-Precision & Electronic Gear: Sensitive navigational displays, radar units, sonar transducers, and autopilot processors are packed using anti-static shielding and shock-absorbent multi-layer cushioning.
• Heavy Mechanical Units: Outboard motors, inboard propulsion engines, diesel generators, windlasses, and gearboxes are bolted, strapped, and secured in reinforced, heat-treated export-grade wooden crates to prevent shifting during air or maritime transit.
• Hazardous & Battery Components: Items containing lithium marine batteries or specialized fluids are handled and labeled in strict compliance with international IATA Dangerous Goods and IMO maritime safety regulations.

8. Receiving Consignments & Transit Claims

• Delivery Confirmation: Couriers typically require an authorized physical signature upon delivery for high-value marine equipment.
• Package Inspection upon Receipt: We strongly recommend inspecting the outer shipping carton or wooden crate for exterior damage before signing the delivery slip.
• Reporting Discrepancies: If items appear damaged or missing, note the condition with the driver immediately, take clear photographic evidence of all sides of the package and shipping label, and notify Edric Marine at [email protected] within 48 hours of receipt.
• Lost Shipments: A package is considered missing if tracking shows no movement for 10 consecutive business days past the maximum estimated arrival date. In such events, we will open a formal carrier tracer on your behalf.